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- frequent question
  
  How do I track my order?
  
  To view the progress of your order, simply log into your account and click on 'My Orders'. You will then find a list of products you have purchased. Simply click on the item you would like to track and you will be re-directed to the tracking page which will have the latest information we hold on the progress of your order. Learn more
- frequent question
  
  My product has arrived but I want to return it.
  
  If you wish to return your item, please provide us with a brief explanation within 7 days of receipt in order for us to arrange for it to be collected by our delivery partner company, HDNL. Please see our terms and conditions for further information. Learn more
- frequent question
  
  What if my order is damaged?
  
  If you are unhappy with the quality of your product, please let us know within 24 hours of receiving the product with photos showing the relevant damage. Once approved, we can organise for the item to be collected and either process a refund or replace the item for you. Learn more
- frequent question
  
  How can I change my delivery address?
  
  Please fill out the form below to change your delivery address and we will amend your details on our system. You are able to change your delivery address up to the point of despatch in the UK. Learn more
- frequent question
  
  How do I cancel an order?
  
  You are free to cancel your order and receive a full refund at any time provided your item has not yet been despatched within the UK. As soon as the item has reached the UK and has been despatched, cancelling your order will result in a product refund only. You will be liable for any logistic and delivery costs incurred and therefore, will still need to pay these fees. Learn more
- frequent question
  
  How to place a new order?
  
  If you would like to start shopping, you need to create an account with us and then you can make a purchase. To do this, http://www.made.com/click here and you will be directed to the 'create an account' page. Learn more
- frequent question
  
  Payment options
  
  We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. If you'd like to use a card other than the ones we accept, you can pay via PayPal. Learn more
- frequent question
  
  Can I use more than one gift voucher or promotional code on a purchase?
  
  You can only use one gift voucher or promotional code at a time but don't worry, your other codes can be used on future purchases! Gift Vouchers: Learn more
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Contact us

Contact us

Email us

frequent question

How do I track my order?

frequent question

My product has arrived but I want to return it.

frequent question

What if my order is damaged?

frequent question

How can I change my delivery address?

frequent question

How do I cancel an order?

frequent question

How to place a new order?

frequent question

Payment options

frequent question

Can I use more than one gift voucher or promotional code on a purchase?

Phone us

0845 557 6888

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Beautiful furniture without
the high street mark up