Christmas DeliveryUnsure whether your order will get to you before Christmas? Worry not - we've added a handy logo on all our products that we can deliver before 20th December. Just look for the red "In time for Christmas" stamp on each product page to make sure your order can arrive before the holidays. Hurry though - the cut off date is the 28th October. After that, we can't promise it'll reach you in time (not to mention our stock may get snapped up quickly).
As is always the case with Christmas, and more notably winter, sometimes the weather can hamper delivery. We'll keep you up to date on any expected delays, and if you have any questions or concerns, feel free to contact our customer care team.
We base our delivery prices on the size and weight of what you're buying - here’s a full breakdown:
Small items (eg cushions, table lamps) - £5.95
Mid-sized items (eg coffee tables, stools) - £14.95
Small furniture (eg armchairs, desks) - £29.95
Heavy furniture (eg sofas, beds) - £39.95
You’ll be charged for each product, so if you’re ordering more than one, the total delivery cost will be added up and shown at checkout. Don't worry though, we cap our delivery costs - so no matter how much you order, it’ll never be more than £39.95.
When will I get my item(s)?
Our furniture is made to order, so it can take a little longer to arrive than a 'high street' buy. It's a trade-off - but we believe the quality of the design, the beautiful build and the unbeatable price are worth the wait.
We also work with our manufacturers to reduce lead times and avoid delays, so it's not unusual for customers to receive their orders sooner than we've estimated. We aim for items to arrive at your door 2 - 12 weeks after placing an order the lead time depends on where an item is made.
Before you buy: On the product page for each item, you'll see a delivery estimate this is so you can get an idea of how long it will take to arrive and plan ahead a little.
After you buy: Once you've placed an order, we send you a confirmation email telling you how long we expect delivery to take.
If you've placed an order, please log in and go to 'My orders' for the latest update on where your item is.
How will my item(s) be delivered?
We use different delivery services depending on the size of the parcel.
Small parcels: These normally happen within 24 hours of leaving our distribution centre. On the morning of delivery, our delivery partner will send you a text message (to the phone number you gave with your order), to let you know your 1 hour delivery slot. They should also give you the option to reschedule delivery in case this time slot or day isn't convenient. Small parcels are delivered to your door only.
Medium parcels: These normally happen within 72 hours (3 working days) of leaving our distribution centre. They are unfortunately unable to offer a precise delivery time slot. If you're not at home when they try to deliver, they'll leave you a card with the option to reschedule delivery to a later date. Medium parcels are delivered to your door only.
Large parcels: Our delivery partner will call you as soon as the item is at their distribution centre and is being scheduled for delivery to you. This normally happens 2 to 3 days after we've dispatched it. They'll propose a delivery date and time frame, usually a few days later you'll have the option to reschedule this if it's not convenient. All large items will be delivered to the floor and room of your choice, and our delivery partner will remove the packaging on request. Please remember that it's your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order.
Saturday delivery: Delivery usually happens during weekdays, though some carriers do offer a Saturday delivery option. Where applicable, you can opt for this at checkout. Please note that once you've placed your order, we can't change your delivery option to a Saturday.
Good to know: As soon as your item arrives at our UK distribution centre, well email you to let you know its scheduled dispatch date. Well then email you on the day of dispatch to let you know it has left, along with tracking info and contact details for our delivery partner in case you want to change the delivery date or speak to them directly. In most cases, the tracking info will include a link to the delivery company website as well as all the details you need to track the delivery online. If you'd like to speak to one of our Customer Services team at any point during this process, we'd be happy to help.
Can I track the progress of my order?
Yes, thanks to our clever live tracking system. Once you've placed an order, just log in and go to 'My orders' where you'll see all the products you've bought. Select an item and we'll take you to a tracking page that'll tell you exactly where it is.
If I order several items, will they be delivered at the same time?
It depends. Our furniture is made by a number of different manufacturers, so items can arrive at our distribution centre at different times. That's why we have to charge delivery for each item, rather than each order.
Can I change my delivery address?
Of course! Just contact us and we'll update your details. You can do this at any time up until 24 hours before we dispatch your item(s) for delivery from our UK distribution centre. If your items have already been dispatched, changing your delivery address isn't usually possible, and you may be charged for arranging redelivery.
How can I contact the delivery company?
We work with several delivery companies, and there's no point contacting them until we've dispatched your item to them, at which point we'll be able to give you more specific details. They'll contact you directly when this happens too, so don't worry. We'll update you at every stage of the delivery process until then, but if you have any questions, do get in touch with us.
It's been longer than the estimated lead time and I still haven't received my order, what should I do?
Firstly, we'd like to apologise. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. If you've been waiting longer than you should have and you haven't heard from us , please log in and go to 'My orders' to track your items, or get in touch with us and we'll give you the latest info.
What happens if I'm not there when my items are delivered?
We use different delivery services depending on the size of the parcel.
Small/medium parcels: If you're not there when they try to deliver, our delivery partner will leave a card with your unique parcel reference number so you can arrange redelivery.
Large parcels: Our delivery partner will contact you before the delivery to propose a delivery date and time frame, and give you the option to reschedule this if it's not convenient. If you're not at home at the agreed time, your item will be returned to their warehouse. We might be able to arrange re-delivery but this might incur an extra delivery cost at the rate originally paid.
*In all cases we'd advise you try and be in on the original delivery date, so your items don't stay too long in transit and you can enjoy them as quickly as possible. Please contact us should you need help arranging redelivery.*
I've tracked my order with your delivery company and it says it's been lost, or has already been delivered, but I don't have it. What should I do?
We use specialist third party companies to deliver your products to you as efficiently as possible. In rare cases they might experience a few hiccups or communication issues. The problem is most likely due to IT tracking issues, or they may have left your delivery with a friendly neighbour. Don't worry, we're here to help. If you still havent been able to track it down, just get in touch.