When will I receive my items?

All our furniture is made to order so it takes a little longer than a trip to the high-street. But you do get to enjoy quality design at prices much lower than the high-street, so we think it's worth the wait.

We want you to have a clear idea of how long it will take, so next to each item you'll find the latest time estimate. We'll also send you a confirmation email once you've placed an order, telling you how long your order is expected to take.

We aim for your items to arrive at your door between 2 - 12 weeks from when you place your order, depending on where your item is being manufactured.

How will my furniture be delivered?

As soon as your item arrives in our warehouse, we'll email you to let you know. Our delivery partner will then contact you once they have collected your item to let you know the exact delivery time and date, but don’t worry, you will have the opportunity to re-schedule to a more convenient delivery time.

Can I track the progress of my order?

Yes, thanks to our clever live tracking system. Once you've placed an order, just log in and go to 'My orders' where you'll see all the products you've purchased. Select an item and we'll take you to a tracking page that'll tell you exactly where it is.

If I order several items, will they be delivered at the same time?

It depends. Our furniture is made by a number of different manufacturers, so could arrive at our warehouse at different times. That's why we also have to charge delivery for each item, rather than each order.

Can I change my delivery address?

No problem. If you need to change the address you'd like your furniture delivered to, just contact us and we'll update your details. You can do this at any time before your items are despatched for delivery, once in the UK. If your items have already been despatched, you may be charged for arranging redelivery.

How can I contact the delivery company?

We work with HDNL to deliver your furniture safely and quickly once it reaches the UK. They'll contact you when it arrives in the country to arrange delivery, but if you have any questions, simply get in touch with us.

It's been longer than 14 weeks and I still haven't received my order – what should I do?

Firstly, we'd like to apologise. We work hard with our manufacturers to make sure you receive your items as soon as they are produced. But if it has been longer than this and you haven't heard from us (we'll keep you informed if we believe there will be any delays), please log in and go to 'My orders' to track your items, or get in touch with us and we'll tell you the latest information.

What happens if I'm not there when my items are delivered?

Our delivery partner, HDNL, will contact you to arrange a delivery time that is convenient for you. But if you're not there when they deliver, they'll leave you a card with your unique parcel reference number so you can rearrange delivery. Please contact us should you require assistance in re-scheduling your delivery.

I have tracked my order with HDNL and it says it's already been delivered, but I don't have it – what should I do?

They may have left your delivery with a friendly neighbour. If you still haven’t been able to track it down then get in touch and we will be glad to help!