Returns & Refunds
What if I don't like the product I ordered when it arrives?
We're sure you will like it, but if not, you can return it to us within seven days of delivery for a refund. Simply contact us with a brief explanation, and we'll arrange for it to be collected by our delivery partners. You should read our terms and conditions for more information on refunds.
What if the item is damaged when it arrives?
Our specially-trained Quality Guardians check your furniture to make sure it's up to our standards before we despatch it to you, so damage is rare. But if you're unhappy with the quality, just contact us within 24 hours of delivery, sending us a couple of photos of the damage. Our team will assess the damage and, if approved, arrange to collect the item from you and either give you a refund or order you a replacement. It's very important that you inspect your product upon delivery, as you'll be required to sign a form confirming that it was received in a good condition.
Can I cancel an order if I change my mind?
If you have a change of heart, you can cancel at any time before your item is despatched in the UK. Simply contact us and we'll cancel your order and give you a full refund. If your item has already been despatched from our warehouse then we'll only be able to refund the price of the furniture and not the delivery charge.
How long will my refund take?
We'll issue the refund straight away and your account should be credited within ten working days, depending on how you paid. You should read our terms and conditions for more information on refunds.
Can I change my existing order?
Once you've placed an order, we're not usually able to make any changes. Please contact us if you'd like to ask us about this.