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Dispatch & Delivery

Dispatch & Delivery


On each MADE product page, you'll see a dispatch estimate. Dispatch is when we send the product to our delivery partner, not when it arrives at your door.

There’s currently a lot of pressure on global shipping. As a result, our products are taking longer to arrive into ports. This does unfortunately mean that your dispatch date may change, or your order could be delayed, but rest assured that we’re doing all we can to get it out as quickly as possible.

COVID-19 Tier 2,3 & Local Lockdown Updates

I live in an area that is in Tier 2, Tier 3 or lockdown. How will this impact my delivery?

For all deliveries, you will have a "no contact" delivery.


For houses, this means we'll place items in your driveway, rear garden (where there is a side entrance) or garage while maintaining social distancing. If these locations aren't available, we'll place items outside your home where requested when we arrive.

For flats and apartments, we'll place items in the ground floor communal hallway or doorway. This is because it is not possible to maintain social distancing while climbing stairwells carrying furniture.

For all deliveries, our drivers will photograph your items in situ and record this in our Place of Delivery form.

Delivery charges

Your delivery charge is based on the subtotal of your basket, before any discounts are applied.

< £50

£50 - £149.99

£150 - £249.99

£250 - £399.99

> £399.99

Lick Paint

Lick Samples

Delivery charge

£4

£6

£15

£25

£39

Free over £50

Free

Click & Collect

£3

£3

£3

£3

£3

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-

When will I get my order?

ROYAL MAIL
Your order will be delivered to your door within 2 working days of dispatch. On the day of your delivery, you'll get a text and email to let you know it's due for arrival. If you're not in, a card will be left and you'll be able to collect your order from your local post office. Please note: packaging won't be taken away by the carrier.

NB: For Lick Paint Samples delivered to a UK postal address we offer free next working day delivery.

DPD
Your order will be delivered to your door within 24 hours of dispatch. You'll get a text and email the evening before to let you know it's due for arrival the next day. On the morning of the delivery, DPD will send you another text with a 1 hour delivery slot. You'll have the option to reschedule for a different date, leave it with your favourite neighbour or send it to a local depot for collection. Please note: packaging won't be taken away by the carrier.

DHL
Your order will be delivered to your door within 24 hours of dispatch. You'll get a text and email the evening before to let you know it's due for arrival the next day. You'll have the option to reschedule for a different date or leave it with your favourite neighbour.
All our orders are dispatched on the basis of next day delivery. For orders placed before 1pm they will be delivered within two working days, and for orders placed after 1pm or over the weekend they will be delivered up to three working days later.

YODEL
Your order will be delivered to your door within 2 working days of dispatch. You'll get a text and email the day before to let you know it's due for arrival. You'll have the option to reschedule for a different date if you need to. Please note: packaging won't be taken away by the carrier.

BJS / ARROW XL
Our delivery partner will be in touch a couple of days before your delivery's due. They'll give you a delivery date and time slot for you to confirm (or reschedule). They'll deliver to the room of your choice, unless you request otherwise or live in a Tier 2, Tier 3 or lockdown area. They can only deliver above the ground floor if there's access to a lift, enough safe space access, or if the item weighs less than 75kg. They won't be able to deliver above the third floor, unless there's a lift. It's your responsibility to check that the item(s) will fit through doors and staircases in its packaging before you place your order.

Types of delivery

OFFSHORE DELIVERY
Delivery to offshore or remote locations can take a bit longer (up to 14 working days) but our delivery partners will keep you updated along the way.

Extra delivery charges in Ireland:

Extra Small items

Small items

Medium items

Large items

Extra charge

£2

£5

£50

£80

GROUPED DELIVERY
Where possible, we'll offer you the option to group your order, so all items arrive on the same day. Handy. This is possible if:

  • All items can go with the same carrier
  • The difference in lead times isn't too large


Don't worry, you'll also have the option not to group your order, and instead receive multiple deliveries as and when your products are ready. If you've chosen standard delivery, you'll still only pay one delivery charge, even if you want your products at different times.

WEEKEND DELIVERY
Where applicable, you can opt for Saturday or Sunday delivery at the checkout. We charge extra per delivery for weekend services, so if you choose to get your items delivered separately, it'll cost you more. Please note: if you've already placed your order and selected a standard weekday delivery, we can't change this to a weekend delivery. 


DELIVERY UPGRADES
If you want to upgrade to a premium service (e.g. Saturday delivery), we'll charge you an upgrade fee per delivery. So if you want to group your delivery and have 3 items in your order, you'll only pay the upgrade once. But if you've chosen to ungroup your order and receive multiple deliveries, you'll need to pay an upgrade fee per delivery. You can choose which products you'd like the upgrade on.

Click & Collect

ROYAL MAIL LOCAL COLLECT
Items will be available to collect 2 days after dispatch. You'll receive a text or email when your order's waiting for you at your chosen branch. To collect, all you need is proof of identity (for the person the parcel is addressed to) and proof of delivery address. Your parcel will be held at the Post Office® branch for 18 days.

COLLECTPLUS
Items will be available to collect the day after dispatch. You'll receive a text or email when your order's waiting for you at your chosen CollectPlus store. To collect, all you need is proof of identity (for the person the parcel is addressed to) and your unique 7-character collection code and collection barcode (these will be noted in the aforementioned text/email). Your parcel will be held at the CollectPlus store for 10 days.

Optional extras

REMOVAL OF OLD ITEM(S) OF FURNITURE
In some cases, we can take away your old furniture, which will be passed onto charity if in good condition. But if your furniture's seen better days, don't worry – we'll make sure it's properly recycled. 

Our delivery partners charge for this service. The cost will be added to your basket subtotal. Items that are eligible will display the furniture collection option when you reach the checkout. Everything we're collecting needs to be fully disassembled and packaged (including removal of legs on sofas). And we're only able to offer a collection service on like-for-like items, e.g. if you've bought 1 sofa eligible for this service, we're only able to collect 1 sofa in its place.

If you'd rather arrange a free collection yourself, you can find all the information you need here.

PROFESSIONAL ASSEMBLY
We know building furniture isn't everyone's cup of tea, so for certain products to certain postcodes, we'll come and assemble it for you. So your only job is making a cup of tea. Eligible items will display the home assembly option on the product page (under the delivery tab), and also at the checkout. The assembly cost will then be added to your subtotal.

Need more answers?

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