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Compact Wardrobe, Metal
2 Door Wardrobe, Light Mango Wood
This chest of drawers works as I expected in my room. It is great quality and easy to assemble the legs.
Not worth the amount of money I paid for it. Drawers not lined up properly expected better quality for £600
Good Evening Ann, Thanks for your review. I am truly sorry to hear of the alignment issue you have with the drawers. If you would like to discuss this further, please send an email to email@example.com and we will look into this for you. We do really appreciate you taking the time to leave your feedback as it helps us to improve our products. I do apologise for the disappointment caused. Kind regards, Laura.
Took several attempts to get one delivered that wasn’t broken, so feel it’s not likely to survive a house move when the time comes. Doors don’t line up properly so there is a gap at the top and the handles look odd.
My initial excitement when my daughters new wardrobe was soon lost. Just 3 2 days after the wardrobe arrived the rail holder bent dropping my daughters clothes down and then after looking again at photos of the doors we found that ours were misaligned. We have someone coming to view the wardrobe but that has taken 3 weeks. Let’s hope they can fix the issues
The wooden groves
Good Afternoon Sharon, Thank you for your review of the Haines Wardrobe, Mango Wood & Brass, we really appreciate your feedback. We are very sorry to hear of the issues with the quality of your Haines, we do try and control 100% of the products when they leave the manufacturer. Unfortunately, things do slip through, despite our best efforts. Though, I am pleased that our Customer Service Agents have helped with arranging a visit from a furniture technician. I hope they are able to help. We look forward to seeing you shopping with us again in the future! Kind Regards, Bradley
Beautiful looking piece but has arrived (after 3+ months) with quite a lot of issues. The pieces don't line up so I can't attach the legs, plus the doors and handles don't line up, there are screw hols which have pierced the sides and there are some scuffs and scrapes on the wood. Not really the quality you expect for the cost. It also arrived filthy and covered in wood dust so needs a thorough clean before use (if I can get it assembled) When I raised this with customer service they advised they could replace the item within 16-18 weeks! Now hopefully getting a specialist to fix, but after asking for them to be in touch ASAP as the bulky unassembled furniture is taking up my whole study, I still haven't heard anything 3 days later.
The overall look - it does look lovely (in pieces scattered around my flat) and it's solid heavy wood, just shame about the quality and the customer service.
Good Evening Kirsty Thanks for your review and for taking the time to give us some feedback - we really value it. In this case, we're truly sorry that your new wardrobe hasn't met the high standards we set for ourselves. We're always striving to improve our customer experience and it's through customer feedback that we're able to do so. We can see a date has now been set for the item to be professionally fixed and we hope that you're still able to use the wardrobe and that it looks good in your home. If you have any outstanding queries or issues please get in contact with us at firstname.lastname@example.org and we will be happy to help. Kerry