Delivery

Dispatch v Delivery

On the product page for each item, you will see a dispatch estimate e.g. 'within 2-3 weeks'. Dispatch is when we send the product to our delivery partner, not the date it arrives to your door. Below you will find more information on the delivery process and how long after dispatch you should expect delivery.

Delivery Charges

The standard delivery charge is based on the subtotal of the item(s) in your basket before discounts and delivery pricing is applied to your order. Below you will see a breakdown of delivery costs:

Order Subtotal Delivery charge
0 SEK - 499.99 SEK 89 SEK
500 SEK - 1529.99 SEK 199 SEK
1530 SEK - 2549.99 SEK 349 SEK
2550 SEK - 3569.99 SEK 499 SEK
3570 SEK - 5099.99 SEK 649 SEK
over 5100 SEK 799 SEK

Delivery Services

Small Furniture (e.g. Armchairs, Desks, Coffee Tables, Small Ottomans)

Our delivery partners will inform you of your local collection point address and notify you when your item(s) are available for collection.

Heavy Furniture (e.g. Extending Dining Tables, Wardrobes)

Our delivery partner will be in touch with you a couple of days before the delivery is due. They will propose a delivery date and time slot for you to confirm (or reschedule if it isn’t convenient). Delivery will be made to the room of your choice and packaging will be removed on your request, though deliveries above the third floor are dependent on access to a lift. Our delivery partner can only deliver items up to the third floor which are 75kg or less if no lift is available.

Please remember that it's your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order.

Weekend Delivery

Delivery usually happens during weekdays, though some carriers do offer a Saturday or Sunday delivery option. Where applicable, you can opt for this at checkout.

Unfortunately, if you have already placed your order and selected a standard weekday delivery, we are unable to change your order to a weekend delivery

Please Note: we charge extra per delivery for weekend services, so if you choose to get your items delivered separately, it will cost you more.

Grouped Delivery

Where possible we will offer you the ability to group your order, so that all the items arrive on the same day. This is only possible:

  • If all items can go with the same carrier
  • If the difference in lead times isn’t too large

Where applicable, you will also have the option to not group your order and receive multiple deliveries as and when your products are ready to be dispatched, if, for example, you want one of the items delivered as soon as it becomes available.

*You’ll still only pay 1 standard delivery charge per order even if you want your products at different times.

Delivery Service Upgrades

As mentioned above, standard delivery is a fixed cost per order.

If you wish to upgrade to a premium service (e.g. Saturday delivery), we will charge you an upgrade option per delivery.

So if you have chosen to group your delivery and have 3 items in your order, you will only pay the upgrade once (saving you money).

If you have chosen to ungroup your order and have multiple deliveries, you will pay an upgrade cost per delivery - but you can choose which products you’d like the upgrade on.

Other Questions

Can I track the progress of my order?

Yes, thanks to our clever live tracking system. Once you've placed an order, go to 'My orders' (you’ll be prompted to log in if you’re not already) where you'll see all the products you've bought. Select an item and we'll take you to a tracking page that'll tell you exactly where it is.

Can I change my delivery address?

Of course! Just contact us and we'll update your details. You can do this at any time up until 24 hours before we dispatch your item(s) for delivery. If your items have already been dispatched, changing your delivery address isn't usually possible, and you may be charged for arranging redelivery.

How can I contact the delivery company?

We work with several delivery companies, and there's no point contacting them until we've dispatched your item to them, at which point we'll be able to give you more specific details. They'll contact you directly when this happens too, so don't worry. We'll update you at every stage of the delivery process until then, but if you have any questions, do get in touch with us.

It's been longer than the estimated lead time and I still haven't received my order. What should I do?

Firstly, we'd like to apologise. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. If you've been waiting longer than you should have and you haven't heard from us , go to 'My orders' (you’ll be prompted to log in if you’re not already) to track your items, or get in touch with us and we'll give you the latest info.

What happens if I'm not in when my items are delivered?

We use different delivery services depending on the size of the parcel.

Small/Medium parcels

If you're not there when they try to deliver, our delivery partner will leave a card with your unique parcel reference number so you can arrange redelivery.

Large parcels

Our delivery partner will contact you before the delivery to propose a delivery date and time frame, and give you the option to reschedule this if it's not convenient. If you're not at home at the agreed time, your item will be returned to their warehouse. We might be able to arrange re-delivery but this might incur an extra delivery cost at the rate originally paid.

In all cases we'd advise you try and be in on the original delivery date, so your items don't stay too long in transit and you can enjoy them as quickly as possible. Please contact us should you need help arranging redelivery.

I've tracked my order with your delivery company and it says it's been lost, or has already been delivered, but I don't have it. What should I do?

We use specialist third party companies to deliver your products to you as efficiently as possible. In rare cases they might experience a few hiccups or communication issues. The problem is most likely due to IT tracking issues, or they may have left your delivery with a friendly neighbour. Don't worry, we're here to help. If you still haven't been able to track it down, just get in touch.

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