Privacy and Cookie Policy

I. PRIVACY POLICY

Last updated: 12 February 2015

1. MADE.COM’S APPROACH TO PRIVACY

1.1 www.made.com is a website operated by Made.com Design Limited (we, our, us). We are committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use and share information that identifies you or is associated with you (“personal information”).

1.2 For the purposes of the Data Protection Act 1998, we are the data controller of the personal information we hold about you.

1.3 You should also be aware that we use cookies to store and access information whilst providing access to our site. You can find out more about our use of cookies in our Cookie Policy.

2. PERSONAL INFORMATION WE HOLD ABOUT YOU

2.1 We collect personal information from you when you voluntarily submit information directly to us or our website. This can include information you provide when you register to use the site, create an account on our site, set up a profile on Unboxed and interact with other users, visit one of our showrooms, use a tablet or similar device in one of our showrooms, complete a form, enter competitions through our site, correspond with us, purchase products from the site, subscribe to our email lists or respond to surveys or promotions.

2.2 We also collect personal information indirectly from you such as information about the pages you look at on the site or the device you connect to the site with, or the products you add to your wishlist using a tablet or similar device in one of our showrooms. We may also collect personal information about you from third parties such as other users of the site.

2.3 We describe the categories of personal information we collect in more detail below:

(a) Contact details: such as your name, your email address, your telephone number and addresses associated with your account.

(b) Profile information: such as your contact details (as above) and other any information you share when creating a profile on Unboxed.

(c) Comments and opinions: such as comments and opinions you share on Unboxed or when you respond to our surveys, competitions and promotions.

(d) Messages to us or between users: messages you send to us such as email and written correspondence and messages to other users using Unboxed.

(e) Payment and transaction information: we will keep records of the products and services you purchase from us and the payment method you use for the transaction.

(f) Unboxed login profile information: third-party service (e.g., Facebook) login details and profile information such as your log-in token, user name and photo and other information from that service as permitted by you and that service.

(g) Your preferences: choices you make such as notification and messaging preferences or choices about how the site is displayed.

(h) Information about products you have looked at: We collect information about the products that you have looked at on the site or in one or our showrooms, or that you have added to your basket on the site or to your wishlist on a tablet or similar device in one of our showrooms.

(i) We collect information about how you use the site such as the pages and links you access, the time you access the site and duration you are on it, the website you come to the site from or go to after leaving the site and selections and choices you make when using the site.

(ii) We also collect information about the computer or other electronic devices you use to connect to the site such as details about the type of device (which can include unique device identifying numbers), its operating system, browser and applications connected to the site through the device, your Internet service provider or mobile network, your IP address and your device’s telephone number (if it has one).

(iii) Typically, the information we collect about how you use or connect to the site is associated with your device and not you as a named individual. However, if you are logged into a registered account this information may also be associated with you directly.

(i) Information about your location: Other than information you choose to provide to us, we do not collect information about your precise location. Your device’s IP address may help us determine an approximate location but this will be no more precise than the city, state or country you are using your device in.

(j) Information about the location of purchases: We will display a catalogue image of any purchase through our site on a searchable map as a way of showing the approximate location of the delivery address you give when making a purchase. We do not disclose any personally identifiable information on our map and only display our catalogue image of the purchase you made by reference to the postcode of the delivery address.

(k) Information provided by other users: Sometimes, other visitors to our site provide information that is associated with you. For example, other visitors may provide information that is associated with you when they invite you to use the website or through Unboxed.

(l) Information provided by other organisations: Other organisations may provide information that we associate with you where they are lawfully permitted to share it, such as contact details, demographic data, or Internet navigation information.

(m) Information from fraud and crime prevention organisations: If fraudulent or other criminal activity is suspected relating to your account, we may be provided with information by credit reference, fraud and crime prevention organisations.

3. HOW WE USE YOUR INFORMATION

3.1 We will also use your personal information for the purposes specifically described below:

(a) Contact details: we will use your contact details so that we can communicate with you directly about the products we sell and the service we provide and about queries, issues or concerns you or other users have. We may also use your contact details to send you information about products and services that may be of interest to you (such communications will be in accordance with your marketing preferences), including information sent on behalf of or by our marketing and business partners that we or they think you may find interesting.

(b) Profile information: we use your profile information to provide our Unboxed service to you and ensure that you are able to interact with our users as permitted by the functionality of the service and your preferences.

(c)Comments and opinions: we will use your comments and opinions to determine products and services that may be of interest to you and to provide our Unboxed service to you and ensure that you are able to interact with our users as permitted by the functionality of the service and your preferences.

(d) Payment and transaction information: we will use payment and transaction information you provide to process payment for any product or service you purchase from us. We may also use the history of your transactions with us to determine products and services that may be of interest to you.

(e) Messages to us or other users: we will use messages you send to us to help us respond to any query, issue or concern you raise and to provide our Unboxed service to you and ensure that you are able to interact with our users as permitted by the functionality of the service and your preferences.

(f) Your preferences: we will use your preference settings for the purpose of providing notifications, messages, displaying the site and following other choices you are able to make about how the site is displayed to you.

(g) Information about products you have looked at: we use this information to send you reminders and further information about these products. We will also use this information to determine products and services that may be of interest to you.

(h) Information about your location: we may use an approximate location to ensure content on the site is relevant to the city, state or country you are using your device in. We will not collect or track your exact location without your consent.

(i) Information about the location of purchases: we use this information to show what types of purchases are being made in a particular area on a searchable map and to allow users to contact other users about their purchasers either directly through Unboxed or through us depending on your preferences.

(j) Information provided by other users: We will use your personal information that is contained in messages sent to us by other users to respond to any query, issue or concern they raise or to provide our Unboxed service to you and ensure that you are able to interact with our users as permitted by the functionality of the service and your preferences. We will use your personal information that is contained in forms submitted by other users to contact you, if they indicate you would like to receive a communication from us.

(k) Information provided by other users: we will use your personal information that is contained in messages sent to us by other users to respond to any query, issue or concern they raise or to provide our Unboxed service to you and ensure that you are able to interact with our users as permitted by the functionality of the service and your preferences. We will use your personal information that is contained in forms submitted by other users to contact you, if they indicate you would like to receive a communication from us

(l) All personal information: will use all the personal information we collect to: (i) monitor and improve the site and our procedures and processes; and (ii) to help us develop new products and services. Our use of your personal information in this way will not result in information that was not previously publicly available being made public on the site. We will also not use information about fraudulent or criminal activity relating to your account in the development of new products and services.

3.2 We may anonymise and aggregate any of the information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the site, developing new products and features or displaying information about the purchases made via our site such as the most popular purchases or purchases based on an approximate location.

4. INFORMATION WE SHARE WITH THIRD PARTIES

4.1 We may share your personal information with the following parties:

(a) Our users: we and you may share your information with other users as part of our Unboxed service so you are able to interact with our users as permitted by the functionality of the service and your preferences.

(b) Companies in the same group of companies as us: our subsidiaries (i.e. any organisation we own or control) or our ultimate holding company (i.e. any organisation that owns or controls us) and any subsidiaries it owns. These companies will only use your personal information in the same way as we can under this privacy policy.

(c) Service providers, partners, and advisors: third parties who provide a service to us, partner with us on marketing and other business activities, advise us or that we work with in other business capacities. For example, we use a third party delivery service to deliver any products you buy to your address. We may also pass your personal information to our marketing and other business partners and other carefully selected third parties who may wish to offer you other goods or services that we or they have identified as likely to be of interest to you. These third parties will only be allowed to use your personal information in accordance with our instructions or your marketing preferences and will be required to keep your information secure.

(d) Purchasers of our business: personal information may be disclosed or transferred to buyers or prospective buyers of our business or any of our assets as part of the sale.

(e) Law enforcement, regulators and other parties for legal reasons: third parties who we are under a legal obligation to disclose your personal information to or who we need to disclose your personal information to protect our rights, property or safety or the rights, property or safety of others, detect and investigate illegal activities and breaches of any agreement we have with you.

4.2 We do not disclose information about identifiable individuals to anyone else except as set out above. We may provide third parties with aggregate statistical information and analytics about users of the site but we will make sure no one can be identified from this information before we disclose it.

5. MARKETING AND ADVERTISING

5.1 Email Marketing - From time to time we may contact you by email with information about our products and services. If you do not want us to send you email marketing, please let us know by sending an email to us at contact@made.com. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link (where available) in the emails we send to you.

5.2 Email Notifications On Behalf of Users – We may send you notifications that users may wish to contact you about purchases you have made through our site. If you wish to speak to the user, you may do so by signing up to Unboxed. If you do not want us to send these notifications, please let us know by sending an email to us at contact@made.com.

5.3 Email Notifications About Your Order or Changes to the Services We Provide - We may send you email notifications in relation to your order or changes to the way we provide our services to you.

5.4 Advertising on the Site and other Websites – We, or our advertising partners, may show advertisements to you on our site or on other websites. To do this we, or our advertising partners, may collect information about how you use the site or the types of other web pages, content and ads you, or others who are using the device you connect to the site, interact with, visit or view. The information collected might also include the IP address of the device you connect to the site or the e-mail address you provide to us or our website. We, or our advertising partners, use the information that is collected to make sure adverts you see either on the site or other websites or apps (where our partners have advertising space) are more relevant to you.

5.5 The techniques our advertising partners use recognise the device or e-mail address you are using but are not aimed at you as a named individual. Typically cookies and similar technologies are used to provide this type of advertising. You can find out more about cookies and how to manage their use by reading our Cookie Policy.

6. STORING AND TRANSFERRING YOUR PERSONAL INFORMATION

6.1 Cookies and Local Storage: we may store information (which may include personal information) locally on your device using cookies and other browser and application storage methods. For further information please see our Cookie Policy.

6.2 International Transfers of your Personal Information: the personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in, including, in particular, outside the European Union. Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this privacy policy.

7. ACCESSING YOUR PERSONAL INFORMATION

7.1 If there is information you would like to access, please contact us using the contact details set out in the “Contact us” section below. Please provide as much information as you can about the information you are looking for and we will be happy to try and help you find it.

8. LINKS TO THIRD PARTY SITES

8.1 The site may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, news publications, retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

9. CHANGES TO THIS POLICY

9.1 We may update this Privacy Policy from time to time and so you should review this policy periodically. When we change this privacy policy in a material way, we will update the “last modified” date at the top of this Privacy Policy. Changes to this privacy policy are effective when they are posted on this page.

10. NOTICE TO YOU

10.1 If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the site. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Policy.

11. CONTACTING US

11.1 Questions, comments and requests regarding this Privacy Policy are welcome and should be addressed to contact@made.com or Made.com Design Limited, 100 Charing Cross Road, London WC2H 0JG, Attn: Privacy Officer.

Last updated: 13 November 2015

1. SUMMARY

This cookie policy explains what cookies are and how Made.com Design Limited ("we," “us” or “our”) uses them on www.made.com (our “site”). We encourage you to read the policy in full so that you can understand what information we collect using cookies and how that information is used. By using our site you are agreeing that we can use cookies in accordance with this Cookie Policy.

2. WHAT ARE COOKIES?

Cookies are text files, containing small amounts of information, which are downloaded to your browsing device (such as a computer or smartphone) when you visit a website. Cookies can be recognised by the website that downloaded them — or other websites that use the same cookies. This helps websites know if the browsing device has visited them before.

3. WHAT ARE COOKIES USED FOR?

Cookies do lots of different jobs, like helping us understand how our website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

4. WHAT TYPES OF COOKIES ARE USED BY MADE.COM?

The types of cookies used on our site can generally be put into one of the following categories: strictly necessary; analytics; functionality; advertising; and social media. You can find out more about each of the cookie categories in the table below.

Strictly Necessary Cookies

These cookies are essential to make our website work. They enable you to move around the site and use its features. Without these cookies, services that are necessary for you to be able to use our site such as accessing secure areas cannot be provided.

Analytics Cookies

These cookies collect information about how people are using our website, for example which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. These cookies don't gather information that identifies you. All information these cookies collect is grouped together with information from other people’s use of our site on an anonymous basis. Overall, these cookies provide us with analytical information about how our site is performing and how we can improve it.

Functionality Cookies

These cookies allow us to remember choices you make and tailor our site to provide enhanced features and content to you. For example, these cookies can be used to remember your user name, language choice or country selection, they can also be used to remember changes you've made to text size, font and other parts of pages that you can customise.

Advertising Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertising partners. This means after you have been to our site you may see some advertisements about our services elsewhere on the Internet.

Social Media Cookies

In order to enhance your internet experience and to make the sharing of content easier, some of the pages on our website may contain tools or applications that are linked to third party social media service providers such as Facebook, Twitter or Google+. Through these tools or applications the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider’s website for further details about how they use cookies.

You can see a list of some of the specific cookies which are most frequently used by us in Cookies Used by Made.com.

5. HOW LONG WILL COOKIES STAY ON MY BROWSING DEVICE?

The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device after you have finished browsing until they expire or are deleted. Details of “persistent” and “session” cookies set through our website can be found on page Cookies used by Made.com.

6. FIRST AND THIRD-PARTY COOKIES

“First party cookies” are cookies that belong to us and that we place on your device. “Third-party cookies” are cookies that another party places on your browsing device when you visit our site. Third parties setting cookies from our website will be providing a service to us or a function of the site but we do not always control how third party cookies are used. You should check the third party’s website for more information about how they use cookies. Details of third parties that set cookies through our website can be found on page Cookies Used by Made.com.

7. HOW TO MANAGE COOKIES FROM THIS WEBSITE

You can usually use the browser that you are viewing this website through to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note that if you set your browser to disable cookies, you may not be able to access secure areas of the website and other parts of the website may also not work properly.

You can find out more information about how to change your browser cookie settings at www.allaboutcookies.org.

Some third parties may use Advertising Cookies to help gather information about your browsing activity so that they can deliver website advertising to you that is relevant to your interests. The advertising industries in EU have developed schemes to help you opt-out of receiving cookies used for these purposes. You can find out more about the EU scheme from www.youronlinechoices.eu.

8. CHANGES

Information about the cookies used by us may be updated from time to time, so please check back on a regular basis for any changes. The last modification date of this document is shown at the top of this page.

9. QUESTIONS?

If you have any questions about this Cookie Policy, please contact us by email at contact@made.com

III. COOKIES USED BY MADE.COM

Last updated: 13 November 2015

The following tables and information set out the cookies which are most frequently used on our website. It also provides details of third parties that set cookies through our website.

STRICTLY NECESSARY COOKIES

Cookie Name

First or third party cookie

Persistent or session cookie

When is cookie set?

Purpose cookie used for

made_com_campaign

First party

Persistent, 1 year

First page view

Tracks response to campaign marketing

made_com_source

First party

Persistent, 1 year

First page view

Tracks response to source URL marketing

_made_com_is_first_visit

First party

Persistent, 15 days

First page view

Tracks whether this is the first visit of the site.

_made_fetch_state_*country_code*

First party

Persistent, 14 days

When product is added to the basket

Country specific, set to retrieve data (total, quantity) from customer basket via AJAX. Contains no sensitive data.

_made_quote_state_*country_code*

First party

Persistent, 1 year

When product is added to the basket

Country specific, set to retrieve data (total, quantity) from customer basket via AJAX. Contains no sensitive data.

made_com_country

First party

Session, 1 year

When the country selector is used

Tracks which of our country sites was selected.

CART

First party

Session

The association with your shopping cart.

CATEGORY_INFO

First party

Session

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

First party

Session

The items that you have in the Compare Products list.

CURRENCY

First party

Session

Your preferred currency

CUSTOMER

First party

Session

An encrypted version of your customer id with the store.

CURRENCY

First party

Session

Your preferred currency

CUSTOMER_AUTH

First party

Session

An indicator if you are currently logged into the store.

CUSTOMER_INFO

First party

Session

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

First party

Session

Stores the Customer Segment ID.

EXTERNAL_NO_CACHE

First party

Session

A flag, which indicates whether caching is disabled or not.

FRONTEND

First party

Session

Your session ID on the server.

GUEST-VIEW

First party

Session

Allows guests to edit their orders.

GUEST-VIEW

First party

Session

Allows guests to edit their orders.

LAST_CATEGORY

First party

Session

The last category you visited.

LAST_PRODUCT

First party

Session

The most recent product you have viewed.

NEWMESSAGE

First party

Session

Indicates whether a new message has been received.

NO_CACHE

First party

Session

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

First party

Session

A link to information about your cart and viewing history if you have asked the site.

POLL

First party

Session

The ID of any polls you have recently voted in.

POLLN

First party

Session

Information on what polls you have voted on.

RECENTLYCOMPARED

First party

Session

The items that you have recently compared.

STF

First party

Session

Information on products you have emailed to friends.

STORE

First party

Session

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

First party

Session

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

First party

Session

The products that you have recently viewed.

WISHLIST

First party

Session

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

First party

Session

The number of items in your Wishlist.

PERFORMANCE COOKIES

Cookie Name

First or third party cookie

Persistent or session cookie

Purpose cookie used for

Google Adwords

Third party

Session

Advertising and marketing effectiveness

Affiliate Windows

Third party

Session

Advertising and marketing effectiveness

Criteo

Third party

Session

Advertising and marketing effectiveness

Double Click

Third party

Session

Advertising and marketing effectiveness

Facebook

Third party

Session

Advertising and marketing effectiveness

DataOnDemand

Third party

Session

Advertising and marketing effectiveness

Eperflex

Third party

Session

Advertising and marketing effectiveness

Ligatus

Third party

Session

Advertising and marketing effectiveness

NetAffiliation

Third party

Session

Advertising and marketing effectiveness

TVSquared

Third party

Session

Advertising and marketing effectiveness

Adform

Third party

Session

Advertising and marketing effectiveness

Kelkoo

Third party

Session

Advertising and marketing effectiveness

Shopzilla

Third party

Session

Advertising and marketing effectiveness

Sociomantic

Third party

Session

Advertising and marketing effectiveness

Twenga

Third party

Session

Advertising and marketing effectiveness

Zanox

Third party

Session

Advertising and marketing effectiveness

Marin

Third party

Session

Advertising and marketing effectiveness

Salescycle

Third party

Session

Advertising and marketing effectiveness

FUNCTIONALITY COOKIES

Cookie Name

First or third party cookie

Persistent or session cookie

Purpose cookie used for

Google Analytics

Thirs party

Session

Google Analytics helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

Tumra

Third party

Session

Analytics, multivariate testing, and site optimisation.

Prum_episodes

Third party

Session

This cookie measures the page load speed to identify pages that don't perform as fast as we would like, and fix the speed to ensure that you have pleasant site experience

CHANGES

Information about the cookies used by us may be updated from time to time, so please check back on a regular basis for any changes. The last modification date of this document is shown at the top of this page.

QUESTIONS

If you have any questions about our use of cookies, please contact us by email at contact@made.com.