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Terms & Conditions

The following document outlines the terms and conditions for the Made website.
Terms Correct as of 17/08/2023

Orders and Contract

Your order for goods is accepted and a contract is formed between Made and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Made, nor at the point in time that you receive an email from Made acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Made, or may be cancelled by you. Exceptions apply to goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY.

For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Made shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you.

Returning Your Order

Under Consumer Regulations you have the right to return your order as long as you do so no later than 14 days after the day on which you receive the goods or service. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to return. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.

We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to returning orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods.

Delivery to Stores

Delivery to stores is available for some items. At times of peak trade, we may charge 25p for the Next Day To Store service, delivery to store will remain FREE for any subsequent days. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport and Fabled stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the STORE DELIVERY EXCEPTIONS section. Please take one form of personal identification e.g. driving license or utility bill and either your credit account statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.

Store Delivery Exceptions

Delivery to stores is not available for large 2 person delivery items.

Courier Delivery

Our standard courier delivery charge to home is £4.95 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery of items requiring 2 person delivery is charged at £15.00. Weekend delivery for furniture, upholstery and large homeware is available between 7.30am and 6.00pm Saturday and Sunday.

Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.

For full courier delivery charges, see the DELIVERY CHARGES section.

Delivery Charges

Our standard courier delivery charge to home is £4.95 per order for one person delivery items. Items requiring 2 person delivery are charged at £15.00 per delivery. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Next Day Delivery- Excluded Post Codes

The next day delivery service applies to most orders placed before 11pm . The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you order.

Next Day Delivery is not available in the following postcodes (subject to change)

NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. AB12 3, AB12 4, AB13 0, AB22 8, AB23 8, AB31 4, AB31 5, AB31 6, AB32 6, AB32 7, AB32 9, AB33 8, AB34 5, AB35 5, AB36 8, AB37 9, AB38 7, AB38 9, AB39 2, AB39 3, AB39 9, AB41 6, AB41 7, AB41 8, AB41 9, AB42 0, AB42 1, AB42 3, AB42 4, AB42 5, AB43 6, AB43 7, AB43 8, AB43 9, AB44 1, AB45 1, AB45 2, AB45 3, AB51 0, AB51 3, AB51 5, AB51 6, AB51 7, AB51 8, AB52 6, AB53 4, AB53 5, AB53 6, AB53 8, AB54 4, AB54 6, AB54 7, AB54 8, AB55 4, AB55 5, AB55 6, AB56 1, AB56 4, AB56 5, BA1 0, BA1 1, BA1 2, BA1 3, BA1 5, BA1 6, BA1 7, BA1 8, BA1 9, BA2 3, BA2 4, BA2 6, BA2 7, BA2 8, BD5 5, BS11 0, BS11 8, BS11 9, CA10 2, CA11 0, CA6 4, CA6 5, CA6 6, CA7 1, CA7 8, CA8 7, CB4 1, CB7 9, DD9 6, DD9 7, DG13 0, DG7 1, DG7 2, DG9 8, DG9 9, EC1A 1, EC1A 2, EC1A 4, EC1A 7, EC1A 9, EC1M 3, EC1M 4, EC1M 5, EC1M 6, EC1M 7, EC1N 2, EC1N 6, EC1N 7, EC1N 8, EC1P 1, EC1R 0, EC1R 1, EC1R 3, EC1R 4, EC1R 5, EC1V 0, EC1V 1, EC1V 2, EC1V 3, EC1V 4, EC1V 7, EC1V 8, EC1V 9, EC1Y 0, EC1Y 1, EC1Y 2, EC1Y 4, EC1Y 8, EC2A 1, EC2A 2, EC2A 3, EC2A 4, EC2M 5, EC2N 1, EC2N 2, EC2N 3, EC2N 4, EC2P 2, EC2R 5, EC2R 6, EC2R 7, EC2R 8, EC2V 5, EC2V 6, EC2V 7, EC2V 8, EC2Y 5, EC2Y 8, EC2Y 9, EC3A 1, EC3A 2, EC3A 3, EC3A 4, EC3A 5, EC3A 6, EC3A 7, EC3A 8, EC3M 1, EC3M 2, EC3M 3, EC3M 4, EC3M 5, EC3M 6, EC3M 7, EC3M 8, EC3N 1, EC3N 2, EC3N 3, EC3N 4, EC3P 3, EC3R 5, EC3R 6, EC3R 7, EC3R 8, EC3V 0, EC3V 1, EC3V 3, EC3V 4, EC3V 9, EC4A 1, EC4A 2, EC4A 3, EC4A 4, EC4M 5, EC4M 6, EC4M 7, EC4M 8, EC4M 9, EC4N 1, EC4N 4, EC4N 5, EC4N 6, EC4N 7, EC4N 8, EC4P 4, EC4R 0, EC4R 1, EC4R 2, EC4R 3, EC4R 9, EC4V 2, EC4V 3, EC4V 4, EC4V 5, EC4V 6, EC4Y 0, EC4Y 1, EC4Y 7, EC4Y 8, EC4Y 9, EH34 5, EH36 5, EH41 4, EH42 1, FK17 8, FK18 8, FK19 8, FK20 8, FK21 8, G53 6, G69 8, G81 5, G83 7, G83 8, G83 9, G84 0, G84 8, GU11 9, GU14 0, GU14 4, GU15 9, GU22 2, GU25 9, GY1 1, GY1 2, GY1 3, GY1 4, GY1 6, GY10 1, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 3, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, HU11 4, HU12 0, IM1 1, IM1 2, IM1 3, IM1 4, IM1 5, IM2 1, IM2 2, IM2 3, IM2 4, IM2 5, IM2 6, IM2 7, IM3 1, IM3 2, IM3 3, IM3 4, IM4 1, IM4 2, IM4 3, IM4 4, IM4 5, IM4 6, IM4 7, IM5 1, IM5 2, IM5 3, IM6 1, IM6 2, IM7 1, IM7 2, IM7 3, IM7 4, IM7 5, IM8 1, IM8 2, IM8 3, IM9 1, IM9 2, IM9 3, IM9 4, IM9 5, IM9 6, IM99 1, IM99 6, IV1 1, IV1 3, IV1 9, IV10 8, IV11 8, IV12 4, IV12 5, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV19 1, IV2 3, IV2 4, IV2 5, IV2 6, IV2 7, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV28 3, IV3 5, IV3 8, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, IV99 1, JE1 0, JE1 1, JE1 2, JE1 3, JE1 4, JE1 5, JE1 6, JE1 7, JE1 8, JE1 9, JE2 3, JE2 4, JE2 6, JE2 7, JE3 1, JE3 2, JE3 3, JE3 4, JE3 5, JE3 6, JE3 7, JE3 8, JE3 9, JE4 0, JE4 2, JE4 5, JE4 8, JE4 9, KA16 9, KA19 8, KA27 8, KA28 0, KA6 7, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, LA22 9, LA8 0, LA8 8, LA8 9, LE19 4, NE35 9, NE66 4, NE66 5, NE67 5, NE69 7, NE70 7, NE71 6, NR19 9, NR27 7, NR30 9, NR32 9, NR7 7, PA2 8, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH10 6, PH10 7, PH13 9, PH15 2, PH16 5, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9.

Delivery to an Evri Parcel Shop

Standard delivery charge to an Evri Parcel shop is £3.50. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to an Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to an Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.

Northern Ireland

Returns Information

If the whole order for which Delivery has been charged is returned, the £4.95 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (beginning on the day after you receive the goods). Returns to store are free. Returns collected by Next from your home cost £3.50 per collection. The returns charge will be deducted from your account or from the sum refunded to you. If you have any questions please go to where we have a full range of information to help you, or call us on 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider.

Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you place your order.

Express 5 Day Delivery for Furniture And Sofas

Products on the express delivery will be delivered to your home within 5 working days. If your order consists entirely of 5 day delivery items and they are in stock then you will be offered a delivery date within 5 working days. If all your items are on the 5 day delivery service you will be offered 1 date within the 5 day slot otherwise the delivery will be outside this lead time. If the first delivery date you are offered is out of the 5 working day period then please contact the customer services team on 0333 777 8077#

Note: The 5 day delivery offer is only available in core delivery areas covered by Next delivery fleet. Please check on ordering. Out of the core delivery areas you will be offered the first available delivery slot. Customers ordering one or more items in an order will only be charged once. We are unable to deliver furniture and sofas outside of the UK.

Delivery to Alternate Address

This service allows orders placed by credit account to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Made Account with your password to use this feature. Unfortunately we are unable to deliver to workplace addresses. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.

Free Delivery Offers

Free delivery offers are subject to availability.

Returning to a Store

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. This service is available in most Next stores except our airport and Fabled stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8939# or log on to Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section.

Returns Via Courier

You may return most items in a new and unused condition. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. To return large Home items see Sofa And Furniture Returns And Cancellations below. To return Beaverbrooks products, see separate heading below. For all the details see EXCEPTIONS TO THE RETURNS POLICY section. Most returns collected by Next from your home are charged at £2.50 per collection. Collections in Northern Ireland are £2.50. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/ debit card, Paypal or Apple pay, any charges will be deducted from your refund. If you return the whole order the £4.95 delivery charge will be refunded.

Using an Evri Parcel Shop to Return an Order

Small homeware (excluding electrical) items in a new and unused condition can be returned via an Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at an Envri Parcel Shop. Specific packaging or despatch bag are not required. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund.The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at an Evri Parcel Shop. Evri Parcel shops will not accept the following Made items for return: items delivered by 2 person delivery, fresh flowers & plants, domestic appliances, Garden & Plants. Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £2.50 per collection. If you paid for the order by credit/ debit card, Paypal or Apple pay, any charges will be deducted from your refund.

Exceptions to the Returns Policy

The following exceptions apply to our returns policy. We cannot accept any returns through our airport or Fabled stores. We are unable to accept the return items delivered by 2 person delivery. A non-refundable collection charge of £30 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given.. No refunds or exchanges can be given on items made to your specification, made to measure items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as plants and fresh flowers cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

Refund Cards

Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next Retail stores.

Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.

The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.

The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.

To check the balance at any time, call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.

The card will expire 24 months after last use or balance check and any remaining balance will be deducted.

Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

This card remains the property of Next and is not a cheque guarantee, credit or charge card.

Next reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.

See below for all the methods we accept for payment of purchases from Made.


  • All major credit and debit cards
  • Paypal
  • Apple Pay


  • All major credit and debit cards (including Apple Pay and Google Pay)
  • Cash

The taking of payment from you by Made under any of the means set out above or in accordance with a Made Account does not indicate that a contract has been formed between you and Made. By completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Made.

Please check the dimensions of your chosen sofa or furniture item to ensure it will fit through ALL doors, hallways, up or down stairs, and round tight corners to its final destination.Once you have selected your item and are ready to place your order, we will provide details of the estimated timescale for delivery.

We deliver 7 days a week, except for bank holidays. For all large items requiring two person delivery, a delivery fee of £15 will apply, and a fee of £4.95 for all smaller items.

You will only be charged one delivery fee for orders with multiple items.The timescale for delivery will be based upon the item with the latest availability, to ensure all items are delivered together.

Items under our 5 DAY DELIVERY scheme will be delivered within 5 working days (subject to stock and courier availability).

If the initial delivery date given is not convenient for you, we will offer two alternative dates. Please be aware that the alternative dates are likely to be after the agreed 5 day timeframe. If we have said we will deliver within 5 days but no do not offer a delivery time within that timeframe, please contact us on 0333 777 8077#.

When your items are ready for delivery, we will be in touch with a delivery date. Unless you have chosen the 2 hour delivery slot, you will be given the option to choose a slot either before 12 noon, between 10am and 2pm, or after 1pm.

Sofa and Furniture Delivery, Returns and Cancellations

The Day of Delivery

  • Please ensure you are at the property at the agreed time to accept delivery, and that our delivery staff have clear access to deliver your items.
  • If you have an upholstered* item our drivers will offer to fit the feet and take away the packaging. This Service is only available to UK Mainland and Northern Ireland customers. (Excludes Recliners, Sherlock, Accent upholstery items and all Dining Chair ranges, please refer to product information online)
  • Once we have unpacked your item(s), you will be asked to check them. Self-assembly items will be placed in their packaging in the room of your choice.
  • You will be charged if you are not at home to accept delivery at the agreed time or delivery is refused by you.
Missed Delivery

If You Change Your Mind and Wish to Cancel After Delivery

  • You must take reasonable care of the goods whilst they are in your possession. You may inspect the goods but must not use them. Please return goods to us in their original packaging and ensure that all parts and fittings are included. If the item has been assembled then it cannot be returned, unless faulty.
  • If you return goods to us without arranging collection by us, we will not be responsible for any loss or damage to them. We recommend a recorded or secure delivery method is used when returning goods to us. If goods are lost or damaged in transit, we may charge you the value for loss or damage, or deduct this amount from your refund.
  • Charges for collection are shown in the table below.
  • If you wish to return or cancel an order, arrange a collection, or have any further queries about the returns and cancellation process, please contact us on 0333 777 8999#.
Collection Charge

*All timings start on the day after delivery.

Day 1 to 14

  • If you wish to return or cancel your order, you must notify us within 14 days.
  • A charge of £30 will apply per collection.

After Day 15

  • We will be unable to accept a return until we have carried out a full independent inspection of the goods in your home
  • Once we have deemed the item(s) as fit for re-sale, we will collect the goods and charge you £60 to cover the cost of the inspection(s), collection(s) and re-stocking of the sofas or furniture. The sofa or furniture will then be refunded after an additional check at our warehouse.

The policy above complies with the Consumer Contracts Regulations 2013. For full details of your rights under the Regulations, please contact your local Citizens Advice Bureau or a Solicitor.

Faulty Furniture Items

  • If you believe any sofa or furniture item is faulty, please contact us on 0333 777 8999# as soon as you become aware of a fault.
  • We will then arrange for an independent expert to inspect the item in your home. Where possible, they will arrange for the fault to be repaired. If your sofa or furniture item is deemed to be faulty within 30 days of receipt, and you do not wish for the item to be repaired or replaced, you are able to reject the item and receive a full refund.
  • If the item cannot be repaired, we will arrange to collect the item free of charge. The item will either be replaced, or a full refund will be issued to you if you have chosen to reject the item.


Please leave the protective wrapping on your mattress until you are sure you wish to keep it. For health and hygiene reasons, once mattresses have been unwrapped, they cannot be returned unless they are faulty. This does not affect your legal rights.

Product dimensions, weights, colours & specifications

It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.

Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate.

Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.

Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Made (the "CRR Service"). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service.

By submitting any content to Made, you represent and warrant that:

You are the sole author and have not copied the content from any third party;

All content that you post is accurate;

Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

That is known by you to be false, inaccurate or misleading;

That infringes any third party's copyright, trademark, or privacy;

That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;

That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or

That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant Made a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Made to edit or delete any content you have submitted.

Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Made, are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of Made, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Made and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

From time to time we will run promotional offers. Unless otherwise stated:

  • Offers are only available online
  • Discount only applies to full priced items
  • Promotional codes must be applied to your basket at the time of placing the order
  • Discounts cannot be applied retrospectively
  • We reserve the right to withdraw such offers at any time

Save 10% on Furniture

Saving applied will be apportioned across all qualifying items. E.g. to read Save 10% when buying 2 or more selected items each priced at £150 or above Offer:

Product Full Price Discounted Price
Item 1 £225.00 £202.50
Item 2 £299.00 £269.10
Total £524.00 £471.60

(£52.40 saving applied, equivalent to cheapest item bought)

To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.

    Welcome Discount
  • It’s possible to receive this offer without having a MADE account but in order to redeem the offer you must have a MADE account
  • Offer is only applicable to your first order and conditional on being opted in to receive MADE emails
  • Offer are only available online
  • Discount only applies to full priced items
  • This discount cannot be used in conjunction with items already reduced by promotional codes and must be applied to your basket at the time of placing the order
  • Discounts cannot be applied retrospectively
  • We reserve the right to withdraw such offers at any time

    Promotions on guest/express checkout
  • Some promotions are not available when checking out with apple pay express checkout.

These terms and conditions set out the basis on which you can use our website and place orders for items from Made Online. To register on the site and to place orders with Made you must be aged 18 or over and a UK resident. By ordering goods from Made Online you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited, subsidiary of Next Holdings Limited, (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England and Wales). You may contact us at this address or by email through the help section at or call us on 0333 777 8000#. Lines open 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday. Telephone calls to and from Next will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. # For call charges contact your service provider. Click here to see our privacy policy.


UK, EU and Channel Islands. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through Next Online may differ from prices in-store.


All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.


All orders for products are subject to availability. In the event of seasonal supply difficulties of fresh flowers we reserve the right to substitute flowers and packaging of equal quality and value. For champagne or wine, vintages and labels may vary from those shown.

Colour of reproduction

Next take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Direct Marketing Association

Next Online is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA's Code of Practice. The Code is administered by the Independent Direct Marketing Commission.


This information is supplied in English only and we will continue to communicate in this way during your agreement with us.

Company Information, VAT And Sales Taxes

Company Registered Number: 4521150
United Kingdom VAT Registration: GB 179 7658 90
Jersey GST registration: 0002822


If any of this information changes we will tell you by updating the terms and conditions at or by including details on or with your monthly statement, or by separate note to you.


Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

Waste Electrical And Electronic Equipment Recycling

The Waste Electrical & Electronic Equipment (WEEE) Regulations aim to reduce the quantity of waste electrical and electronic equipment and increase its reuse, recovery and recycling.

Buying a new electrical, electronic or battery operated item from us?

From 1st January 2021, along with all other retailers who sell electrical products, we are offering a free recycling service for items you are able to return to our stores. Simply bring the old electrical item into store within 28 days, show us the receipt for its replacement and we will do the rest.
The item you wish to return and recycle does not have to have been originally purchased from us, but it must be of an equivalent like-for-like type and size to the new product you are buying. Once you have made your new purchase, please bring your old item with your receipt to any till point in store. Please make sure the item you are returning is clean and dry and does not represent a health or safety hazard when handling.

You can also find local recycling points for your old electricals here: Recycle Your Electricals Locator.

What can I recycle?

Anything with a plug, battery or cable can be recycled or reused. The materials from recycled electricals can be used in everything from children’s playgrounds to lifesaving equipment, while donated tech can help bridge the digital divide. You will find this symbol on all your electrical items. It is a reminder to recycle your old electricals, rather than binning them.

Why is it important to recycle?

  • Electrical and electronic equipment is now the fastest growing waste stream in the UK and across the world
  • Recycling and reusing unwanted electrical or electronics can help save the planet, boost the economy and improve lives. Not only that, electrical and electronic equipment (EEE) contains materials, parts and substances which can be dangerous to the environment and harmful to human health if not disposed of correctly
  • Your old electricals will be taken to a recycling plant for processing to separate into individual materials, so they can be turned into new, more useful things. Every year, thousands of tonnes of old electrical and electronic equipment are collected, recycled and reused
  • Discover more about the impact of reusing and recycling your electricals here: Recycle Your Electricals campaign.

Waste Electrical and Electronic Equipment (WEEE) is regulated by the UK Government. Find out more here.

Battery Recycling

The Waste Batteries and Accumulators Regulations became law in the United Kingdom in May 2009. The aim of the Regulations is to reduce the impact that waste batteries are having on the environment.
All batteries and their packaging are now marked with a "crossed-out wheeled bin" symbol to highlight that they should be recycled and not be thrown away with household waste.
A network of dedicated battery collection points has been set up to offer consumers’ easy access to recycling boxes where they can take their waste batteries to ensure they will be collected and recycled appropriately.

To find your nearest Battery Recycling collection point, visit our Stores or and have your postcode ready to enter into its battery recycling point locator.

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