The following document outlines the terms and conditions for the Made website.
Terms Correct as of 24/04/2026
This website is operated by, and the goods are supplied by Next Retail Limited trading as MADE (“Next”, “we”, “us”, “our”).
Contact Details:
Should you require any further assistance or information, you can email us using our contact form. Alternatively, to chat to an Advisor click here.
Lines are open 8am to 9pm Monday to Friday and 8am to 7pm Saturday and Sunday. Telephone calls to and from MADE are recorded and monitored to improve our service to our customers.
We may contact you for market research purposes. Click here to see our privacy policy .
For any product safety issues please contact us. Contact details below.
| Responsible Person | Email Address | Telephone Number |
|
Next Retail Limited trading as MADE Product Legislation Team Desford Road, Enderby Leicester LE19 4AT |
safety@next.co.uk | +44 (0) 333 777 8000 |
These terms and conditions set out the basis on which you can use our website and place online orders. To register on the site and to place orders you must be aged 18 or over and a UK resident. By accessing this website and ordering goods from MADE online you are deemed to have understood and accepted these terms.
MADE reserves the right to amend these terms and conditions at any time. Your consumer rights are not affected.
Your order for goods is accepted and a contract is formed between you and MADE at the point we despatch the goods. A contract is not formed at the point in time that payment has been taken from you by MADE, nor at the point in time that you receive an email from MADE acknowledging receipt of your order. Until the goods are despatched, MADE may not accept the order or you may cancel the order.
Certain exceptions apply to this, such as orders for personalised items and goods, which cannot be cancelled by you once MADE has sent confirmation by email that your order has been received, as such goods may already be in production. For a list of exceptions to items you can return please see EXCEPTIONS TO THE RETURNS POLICY.
For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. MADE shall continue to own any goods ordered by you until it has received payment in full, even though the goods may have already been delivered to you. Purchases from MADE online will be charged the day the goods are despatched/purchased in-store.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 days after the day on which you received the goods you ordered. This excludes certain goods that we sell, for example, items made or customised to your order (such as photo gifts, made to measure curtains, fabric sold by the metre and personalised goods), fresh flowers, perishable food items, audio recordings, computer software and games, toiletries and cosmetics (where the seal has been broken), and pierced jewellery items.
You must inform us of your wish to cancel in writing either by letter, email, or using the cancellation form on the website or phone (on 0333 777 8000) within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You must return goods in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel.
If you return goods, we will not be responsible for any loss or damage to them during transit. We recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
You must not return substitute or alternative items. If you do so, we reserve the right to send incorrectly returned items back to you at our discretion and you shall remain responsible for the cost of the original goods purchased. We reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigation. We may offset the amount you owe from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee.
Further details of how to return goods can be found in the RETURNS & REFUNDS POLICY section below. Additional terms and conditions apply to cancelling orders for certain goods such as made-to-order items, large furniture items and domestic appliances. Please refer to the terms relating to the supply of those goods. You may use the model cancellation form below if you wish to but you do not have to. You do however need to follow our Returns Process.
To Next Retail Limited trading as MADE, Desford Road, Enderby, Leicester LE19 4AT
I hereby give notice that I cancel my contract for the sale of the following goods:
Order received on: [insert date]
Name of customer: [insert]
Address of customer: [insert]
Signature of customer [if sent on paper]
Date: [insert]
You may cancel or return your online order/purchase within 28 days from the day the goods were delivered to either (1) your home address; or (2) a store (if you elected for your items to be delivered to store). Please note this returns period is 14 days longer than the consumer law right of cancellation. You must return most goods purchased online in a new and unused condition and where possible, in the original packaging. If tags have been removed we may be unable to process a refund.
You may usually return your goods to a store, or via courier, Evri Parcel Shop or post. Returns via courier, Evri Parcel shop and post are charged at £2.50 per return/collection. If you paid for such order by credit/ debit card, Paypal, Google Pay or Apple Pay, any charges will be deducted from your refund. If you paid using your Next credit account, any charges will be added to your account. If you return the whole order the £4.95 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via courier and must be returned to a store. For exceptions to this policy please refer to the EXCEPTIONS TO THE RETURNS POLICY section below.
You may return small items for free in most Next stores, except our airport stores. If you are returning goods via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8939 or log on to next.co.uk/stores. Certain goods cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section.
To return large Home goods see the SOFA AND FURNITURE DELIVERY, RETURNS AND CANCELLATIONS section below. Most returns collected by Next from your home are charged at £2.50 per collection even if you return multiple orders via one collection. Collections in Northern Ireland are £2.50.
Fashion and small homeware (excluding electrical) goods in a new and unused condition can be returned via an Evri Parcel Shop. Specific packaging or despatch bags are not required. Items should be returned in the original packaging. If tags have been removed we may be unable to process a refund. The item(s) should be secured in a sealed parcel, with the ‘peel off’ returns label attached from the original despatch note. The Evri Parcel Shop will provide proof of your return. Evri Parcel shops will not accept the following MADE items for return: items delivered by 2-persons or fresh plants. Refunds will be made once the parcel has arrived back to our Returns Centre. This may take up to 7 days.
To return by post, call 0333 777 4574 to request a returns label and take the item secured in a sealed parcel to your nearest Post Office.
Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next stores. This card cannot be used (1) to pay towards a credit account; (2) online; or (3) to purchase Gift Cards or E-vouchers. Before you receive the card we may ask for your address which we will retain to monitor use. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card. The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate. The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found, cut in two and return to the Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, LE19 4AT. To check the balance at any time, call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider. The card will expire 24 months after last use or balance check and any remaining balance will be deducted. MADE cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances. This card remains the property of MADE and is not a cheque guarantee, credit or charge card. MADE reserves the right to discontinue the card at any time. Your consumer rights are not affected.
MADE may suspend or terminate your ability to place orders if we determine that the rate at which you return goods (‘returns rate’), when compared to the number of goods ordered and retained, is too high. If you meet the criteria, we will notify you and work with you to improve your returns rate. We want you to continue shopping with us, but if your returns rate remains high, we may have to close your account. Should that happen, we will not be able to offer you an account in the future.
Next Credit Account Holders: Following notification of closure, if you have a balance remaining on your account, your available credit will be restricted, and we will ask you to pay your balance down in accordance with your monthly statements before closing your account. Your credit agreement with Next states that we may suspend, restrict or terminate your right to draw on your credit account at any time for any objectively justified reason. We consider that a high returns rate may constitute such a reason. If you are experiencing financial difficulties, please click here.
Items returned after 28 days are not eligible for return but we may, at our discretion, issue a refund in the form of an eVoucher, not a refund to the original payment method. This does not affect your consumer rights. If your late return exceeds the maximum value of an evoucher, you will receive multiple eVouchers. The 28-day period begins the day after your items were delivered (or collected from a store). eVouchers are sent via email for all returns methods (courier, Royal Mail, or in-store). A printed receipt with the eVoucher is also available for in-store returns.
eVoucher Issue: eVouchers expire 6 months from the issue date. A reminder will be sent 4 weeks prior to expiry. You are not required to have a credit account to receive an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with Next.
How to Use: You can use the eVoucher in full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk. Purchases outside of the UK are subject to currency conversion at the prevailing daily rate. Exclusions apply. The eVouchers cannot be used for the following: Hammonds bedrooms, domestic appliances, Made 2 Measure.
Redemption: In-store: To redeem your eVoucher in-store take a print-out of your eVoucher into any participating Next store or present your eVoucher email on your mobile phone. Online: Select ‘Gift Card / eVoucher Payment’ at checkout and enter the Card Number and Unique Pin. Redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. For call charges, contact your service provider.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store. To check your balance at anytime call 0333 777 8800 in the UK. For call charges, contact your service provider.
Part Payment: eVouchers can be used with other payment methods (e.g., card, PayPal). If the order value exceeds the eVoucher amount, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.
Nextpay: nextpay customers can use eVouchers for purchases, but they cannot be used towards your account balance.
Refunds on eVoucher Purchases: Items purchased with an eVoucher can be returned under our standard policy. Where goods purchased in-store with eVoucher are subsequently returned, monies owed will be refunded as a Gift Card/eVoucher, or, where a Next credit account is used, a credit will be applied to the account.
Important Notes: eVouchers cannot be exchanged for cash, returned, or refunded. They cannot be used to buy Gift Cards or other eVouchers. If you have received an eVoucher for a faulty item (which is incorrect), please call 0333 777 8000. Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card. Next reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected. Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
We cannot accept any returns through our airport stores. No refunds or exchanges can be given on: perishable items such as food, plants, drinks and fresh flowers; items made to your specification, personalised items, made to measure or Made to Order items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered; for hygiene reasons, mattresses cannot be returned if unwrapped or unsealed, unless faulty; An item with a security sticker warning where such sticker has been removed and/or a security seal is broken, except in accordance with your legal rights.
Please see the SOFA AND FURNITURE DELIVERY, RETURNS AND CANCELLATIONS section for the return of items delivered by 2 persons. A non-refundable collection charge of £30 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, in the first 14 days of having received your item/s (starting the day after delivery), unless the product is faulty or does not fit the description given. This charge will increase to £60 if you return your item/s 15-30 days after the day of delivery. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in a new or unused condition will not be credited to your account or refunded. This does not affect your right to return faulty items. If you return an item outside of the 28 day period you may be refunded with an eVoucher.
Delivery to stores is free and is only available for certain small items. At times of peak trade, we may charge 25p for the next day delivery to store service, delivery to store will remain FREE for any subsequent days. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the STORE DELIVERY EXCEPTIONS section. Please take one form of personal identification e.g. driving license or utility bill or either your credit account statement. We will email you when your order is ready for collection at your designated store. Orders will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be cancelled, returned to the warehouse and a refund processed.
Delivery to stores is not available for swatches and paint samples, fresh flowers and plants, gift cards, some personalised items, items made to your order, fabric by the metre or some large 2 person delivery goods.
The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, MADE will deliver by an alternative carrier and this may take longer. Weekend delivery for furniture, upholstery and large homeware is available between 7.30am and 6.00pm Saturday and Sunday. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.
For full courier delivery charges, see the DELIVERY CHARGES section. Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. We do not deliver fresh flowers & plants outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order. This service is not available in Northern Ireland, mainland offshore islands and selected mainland areas.
Our standard courier delivery charge to home is £4.95 per order for one person delivery items. Items requiring 2 person delivery are charged at £15.00 per delivery. The following exceptions apply: Gift Cards £2 for standard delivery Royal Mail 1st class, £3 Royal Mail 1st Class Recorded Delivery and £5 Royal Mail Special Delivery, Gift Card orders with £125 to £200 value will automatically charge a special delivery rate (free delivery for eVouchers); charges will be detailed at point of order. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not deliver fresh flowers and plants outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area, and availability and demand. Next Day Delivery is not available on sale items (including VIP sale items) or clearance items. Specific delivery details will be confirmed at the time you place your order.
Excluded Post Codes: The next day delivery service applies to most orders placed before 11pm and is only available in our personal courier areas. Appliances can be delivered the next day, but a surcharge applies. Delivery times cannot be guaranteed. Next Day Delivery is not available in numerous postcodes across the UK as listed in the full document.
Standard delivery charge to an Evri Parcel shop is £3.50. Evri Parcel Shops cannot be used for delivery of fresh flowers & plants, 2 person delivery items, items made to your specification. Standard next day delivery is available to most Evri Parcel Shops, except for Sundays and Bank Holidays. No parcels will be delivered to an Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to an Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill.
If the whole order for which Delivery has been charged is returned, the £4.95 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (beginning on the day after you receive the goods). Returns to store are free. Returns collected by MADE from your home cost £3.50 per collection. The returns charge will be deducted from your account or from the sum refunded to you. Please visit www.next.co.uk/help for further information or call 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider. Any order of large items which require a 2 person delivery will be charged at £15.00. You will be informed at point of order if your goods require 2 person delivery. Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Returns collected by MADE from your home cost £3.50 per collection.
This service allows orders placed by credit account to be delivered to the account address and up to five other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. Unfortunately we are unable to deliver to workplace addresses. You must authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can deliver items to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used. Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address. In the instance that part of the order is delivered to a store and part to a new address, the order may still need to be paid for in full by credit card.
Free delivery on a second order within 30 minutes of an initial order is only offered where a delivery fee has been paid on the initial order. Free delivery offers are subject to availability and are NOT applicable to some Gift Cards, personalised gifts, eGiftcards, Made2Measure, sofas, selected large home items. Free delivery and other offer codes remain the property of MADE, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
We accept the following methods of payment for purchases from MADE. For details of how to make payments towards your next credit account click here for our help site and select “Payments”.
Online: Next credit account, or nextpay; All major credit and debit cards; MADE gift cards and e-vouchers; Paypal; Apple Pay; Google Pay; Pay by Bank; Klarna.
In-store: nextpay Card; nextpay App; All major credit and debit cards (including Apple Pay and Google Pay); MADE gift Cards and e-vouchers; Cash.
Phone: Next credit account or nextpay (new credit applications accepted online only); All major credit and debit cards; MADE gift cards and e-vouchers.
Gift Cards may be used as full or part payment for goods purchased in participating Next stores in the UK, Ireland and online at next.co.uk. Exclusions apply. Gift Cards cannot be purchased with another Gift Card or an e-voucher. Gift Cards may be used to pay towards the balance of a Next Credit Account online or by calling Selfserve on freephone 0800 58 777 58 and quoting your Selfserve account number (which can be found on your statement or delivery note). Please note a Gift Card cannot be used to pay the credit balance of the account used to purchase it in the first place. You can top up the balance on your Gift Card at any time, in participating Next stores, up to a total maximum of £200 for Next Gift Cards. Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked. The value of your purchases will be deducted from the balance on your Gift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate. The Gift Card cannot be exchanged for cash. No change or refund will be given. If you find a Gift Card please cut in two please return it to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, LE19 4AT. To check your balance at anytime call 0333 777 8800# in the UK. #For call charges, contact your service provider. Your balance will be updated after every purchase and will be shown on your till receipt. The Gift Card will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted. Next cannot accept responsibility for your Gift card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances. This Gift Card remains the property of Next and is not a cheque guarantee, credit or charge card. MADE reserves the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected.
You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with MADE. You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately. Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher. Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk. Exclusions apply. To redeem your eVoucher in-store take a print out of your eVoucher into any participating Next store or present your eVoucher email on your mobile phone. eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them. The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store. If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. The balance on the eVoucher can also be used to pay your credit account (but not the account used to purchase the eVoucher) via next.co.uk or by calling Selfserve on free phone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note. Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card. This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at anytime call 0333 777 8800# in the UK. #For call charges, contact your service provider. Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider. The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted. Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances. Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card. MADE reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected. MADE reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
nextpay Credit Account: Representative 24.9% APR variable. Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a nextpay Credit Account. If you require copies of previous terms, please call our contact centre on 0333 777 8247#.
Credit Marketing: The available credit shown in marketing material is correct at the time it was created. Your credit limit is subject to change. The amount of available credit is dependent on the current status of orders, returns and payments. Log in to your 'My Account’ area to view your current available credit.
Check Your Eligibility: There will be a soft search made on your credit file to determine if you would be successful in an application for a Next credit account. A soft search is not visible to other companies and will not impact your credit score or future applications for credit. Existing customer details will be used to check eligibility. For further information please see our Privacy & Cookie Policy.
10% off Credit Welcome Offer: This offer is only available to customers opening a credit account (nextpay) after the 15th April 2024 and may be withdrawn at any time. Minimum purchase value is £20 in a single transaction after other discounts and gift cards/e-vouchers have been applied. Excludes delivery charges, nextunlimited subscriptions and the purchase of gift cards/e-vouchers. Returns will be refunded at the discounted price paid. This offer can only be redeemed on your first qualifying purchase made on MADE.com and will be applied at checkout.
Where you can use your account: nextpay can be used online at Next.co.uk, Laura Ashley, JoJo Maman Bebe, Joules, Gap, Reiss, MADE, and Victoria Secret. The nextpay card or digi card can be used exclusively at Next Retail Ltd stores. Please note the redemption of the 10% welcome offer to credit applies only to MADE.com.
All sale items are subject to availability. Next day delivery is not available for Sale orders. Delivery of in-stock items can take up to 28 days. You will be advised of the estimated delivery date at the time of order. Delivery to Next stores and Evri Parcel shops is available for sale orders. The following items are not included in the sale unless otherwise stated: flowers, gift cards, personalised items or items made to your order, photos, domestic appliances, gift experiences, wall stickers, garden and plants, Hammonds bedrooms, Beaverbrooks products and Laura Ashley. Our Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.
Please note, the following terms apply to all incentives listed below:
Please note, the following terms apply to all live multi-buy offers:
| Save 10% when you buy 2 or more | Full Price | Discounted Price Paid |
|---|---|---|
| Item 1 | £225.00 | £202.50 |
| Item 2 | £299.00 | £269.10 |
| Total | £524.00 | £471.60 (£52.40 saving applied, equivalent to % discount apportioned across qualifying items) |
When ordering a sofa or armchair, you can order a free swatch of fabric to inspect the colour and texture – to do this, please contact us on 0333 777 8000.
Please check the dimensions of your chosen sofa or furniture item to ensure it will fit through ALL doors, hallways, up or down stairs, and round tight corners to its final destination. Once you have selected your item and are ready to place your order, we will provide details of the estimated timescale for delivery.
We deliver 7 days a week, except for bank holidays. For all large items requiring two person delivery, a delivery fee of £15 will apply, and a fee of £4.95 for all smaller items.
You will only be charged one delivery fee for orders with multiple items.The timescale for delivery will be based upon the item with the latest availability, to ensure all items are delivered together.
If the initial delivery date given is not convenient for you, we will offer two alternative dates. When your items are ready for delivery, we will be in touch with a delivery date.
| MISSED DELIVERY CHARGE |
|
£30 (per delivery) |
| COLLECTION CHARGES | |
| Day 1 to 14 | After Day 15 |
|
£30 (per collection) |
£60 (per inspection and collection) |
*All timings start on the day after delivery.
Day 1 to 14
After Day 15
Please leave the protective wrapping on your mattress until you are sure you wish to keep it. For health and hygiene reasons, once mattresses have been unwrapped, they cannot be returned unless they are faulty. This does not affect your legal rights. When you buy a new mattress from us, we can take away and dispose of your old or unwanted item, for a fee of £20.
For your safety these products must be installed in accordance with local building regulations. If in any doubt or where required by law, consult a competent person who is registered with an electrical self certification scheme.
These Terms of Use govern your conduct associated with the Customer Review Service offered by MADE. To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the Customer Review Service.
By submitting any content to MADE, you represent and warrant that:
You further agree and warrant that you shall not submit any content:
For any content that you submit, you grant MADE a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in our sole discretion, to violate our Customer Reviews & Ratings Policy or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through MADE to edit or delete any content you have submitted.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission in line with our Customer Reviews & Ratings Policy. You acknowledge that you, not MADE, are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on the part of MADE, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that MADE and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
Third Party Links: Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
Data Mining/Scraping: You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site unless (a) you are authorised to do so as a matter of law; or (b) you have our express prior written agreement to do so.
Liability: We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Prices: UK, EU and Channel Islands: The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through MADE online may differ from prices in-store.
Usage: All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
Availability: All orders for products are subject to availability. In the event of seasonal supply difficulties of plants we reserve the right to substitute plants and packaging of equal quality and value.
Colour of Reproduction: MADE take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
DMA: Next Online is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA's Code of Practice. The Code is administered by the Independent Direct Marketing Commission.
Changes: If any of this information changes we will tell you by updating the terms and conditions at made.com/terms or by including details on or with your monthly statement, or by separate note to you.
Law: Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales. Any claims under this agreement are subject to the exclusive jurisdiction of the English courts based in England.
Copyright: © Copyright of Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved..
B2B: Different terms apply to any business to business sales. For terms and further information please email B2B@next.co.uk.
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